Frequently Asked Questions
Everything you need to know about your Anekke experience
What materials are used in Anekke products?
Anekke products are crafted using high-quality synthetic leather (PU), which is durable and eco-friendly. We focus on intricate details such as embroidery, metallic appliqués, and custom linings to ensure each piece is a unique work of art.
How long will it take to receive my order?
Standard shipping typically takes between 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and with all tags and packaging intact to be eligible for a full refund.
Do you ship internationally?
Yes, Anekke ships to a wide range of countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at the checkout stage.
How should I clean and care for my Anekke bag?
To keep your bag looking its best, we recommend wiping it with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners, and store it in a cool, dry place away from direct sunlight when not in use.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and various localized secure payment options to ensure a smooth checkout process.